At ICYBOO, we focus on offering clothing products with a clear and reliable shopping experience. We stand behind every item we sell and aim to make your purchase process clear and smooth.
If you are not satisfied with your order, review the details below to request a return or exchange.
Returns details
We accept returns within 14 days of receiving your order.
- Items must be new, unused, and returned in original packaging.
- Customers are responsible for return shipping costs.
- No restocking fees apply.
- Refunds are processed within 10 days after the returned item is received.
To start a return, email us at contact@icyboo.com. We will send return instructions.
Returns are not accepted after this period. All refunds follow our Terms of Service.
Damaged or incorrect orders
If your order arrives damaged or incorrect, contact us at contact@icyboo.com.
Include your full name, order number, and clear photos of the issue.
We will arrange a replacement or issue a full refund after review.
Refunds
After we receive and inspect your returned item:
Refunds are issued to the original payment method.
Funds usually appear within 10 days after processing.
Exchanges
We accept exchanges within 14 days of receiving your order.
To exchange an item:
Start a return for a refund using the return process.
Email contact@icyboo.com and follow the provided instructions.
Items sent for exchange must be new and unused.
Cancelling orders
If you need to cancel an order:
Email contact@icyboo.com before the order ships.
If the order is already dispatched, request a return after delivery.
Still have questions
Our support team is available to assist with order related questions. Contact us by email and we will respond